IntegrateCloud Zendesk-JIRA Integration

JIRA Integration App by IntegrateCloud allows the users to create JIRA issues right inside the Zendesk form. It also allows you to link existing Zendesk tickets to an existing JIRA issue. In addition, it allows Agents to notify JIRA team by sending comments inside Zendesk Support.

Link Issue

This tab allows you to link an existing Zendesk Ticket. It can be linked to one or multiple JIRA issues.

When clicked on the Create Issue tab it loads the JIRA project, JIRA Issue type and based on the selection it will load all the JIRA fields like reporter, assignee custom fields The User can make the selection and click on Create Issue which would create issue in JIRA and then display the corresponding JIRA Id in the App

Create Issue

This tab allows the user to send notifications to the JIRA team which would show up as comments in JIRA. ** Info: - ** This tab shows you how to send JIRA comments into Zendesk as Internal notes for two-way communication.

Notify' & 'Info

How to install

JIRA integration by IntegrateCloud. Quickly integrate Zendesk JIRA.

Log into your Zendesk account and navigate to 'Admin'.

Locate the 'Marketplace' under 'Apps', and look for 'IntegrateCloud Zendesk JIRA Integration App' then click 'Install'.

Navigate to any of the existing tickets or create a new one.

A screen will be displayed where you need to enter your Zendesk Credentials using Password or API Token.

What people are saying

Quinton Myers

integrateCloud Client

The integrateCloud ZD Connector is amazing. Not only does the product provide excellent results, so does the professional support that comes with the product.

I am in total love with the JIRA Integration from integratedCloud. It's easy to implement. Quick way to create JIRAs for your issues or link them to existing ones.

Daniel Bechtel

integrateCloud Client

Jira connector from IntegrateCloud Inc helps us to improve collaboration between Support and R&D teams.

Nikolay Voytko

integrateCloud Client

Schedule a demo

JIRA Integration App by IntegrateCloud allows the users to create JIRA issues right inside the Zendesk form.

Once the ticket is displayed click on the top corner Apps and then the App will be displayed on the right sidebar of the screen.

Once the app is installed, click on Begin Configuration button.

Once you entered the credentials click on the submit button.

Once Zendesk credentials are authenticated you will be presented with JIRA page where you will enter the JIRA user name, password and sub domain.

Click on submit button (Once credentials are verified) then a message is displayed as 'Setup is successful'.

Click on the close button and now you can start creating JIRA issues.